Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . 0 Kudos Share. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. I was never asked if I had a wall box. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. TV box - 15 mins. However, I do not have any of the specified wall sockets available. The top “capped” one is marked FM & has been disused since cable went digital. Tudor. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in. Browse Virgin Media Virgin Media Community. Buy Multimedia Sockets at Screwfix. However, I do not have any of the specified wall sockets available. Push the white cable (from the old Hub) into the back of the new Hub. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Call the pre-installation and delivery team on 0800 052 1734. Push the white cable (from the old Hub) into the back of the new Hub. 19/02/17 - 09:31 in Virgin Media TV and Phone #1 Do Virgin have the new logo on their wall sockets now or do they still install the old one like this. Plug into the wall socket. . Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Replacing an actual Virginia Media Central. Everything is freshly decorated and the telly, internet and TV work fine. Tried the virtual assistant but it didn’t prove helpful. The isolator has a terminator cap (marked below) fitted to the open end. Only Virgin Media kit can be plugged into their network so not surprising the Talktalk router has no means to plug into that. Can anyone advise on this issue, or I think that should be set up by an engineer. Home News Forum Articles Welcome back Join. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. £270 does sound way over priced for a tv aerial. We recently received our router and cables. The wall box may be branded with the logos of an old cable TV company (not VM). However, I do not have any of the specified wall sockets available. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I'm a Very Insightful Person, I'm here to share knowledge. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. However, I do not have any of the specified wall sockets available. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Crypto Plug the cables into the Hub. Very poor advice. -a power cable for the hub's adapter. I have the old virgin media wall socket. Crazy! They must be made of money. Plug into the Hub. The Motorola models include a built-in passthrough mode for attached devices and a line filter, saving you from buying both additional splitters and the line filter for your primary service line. 0 Kudos Reply. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Security matters. on 04-02-2023 11:17. Summary of Contents for Virgin Media Virgin TV V6. My wall socket appears not to be working so to avoid having to wait for the. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. They will charge £99 for a relocation. For more information please visit:Options. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks ago; Top. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Page 2 Our new boxes automatically We will start with step-by-step activate when connected. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket. We would like to show you a description here but the site won’t allow us. . A non-split socket will have the sockets and screws in the middle. There is no way I can insert the isolator cable into the - 5223924. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 4. Virgin Media. Tudor. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Or you may be quicker than average! You won’t be involved the whole time. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. The box and cables may have been removed by the previous occupiers. The other is marked TV, & this is used for TV & Broadband. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. We have a TV and broadband but no landline required. . I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Please help. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. 29-12-2022 20:58 - edited 29-12-2022 21:00. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Manage Your Account. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Vonage 2nd line. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. . What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Everything is converted to specialised triple screened coaxial cable. We would like to show you a description here but the site won’t allow us. • Scroll to the HDMI port you connected the cable to. There is nothing about a Virgin phone line that makes it impossible. 01-02-2023 10:59 - edited 01-02-2023 11:00. How about using a 10m RJ11 to RJ11 telephone cable. . If you have also signed up. I’ve tried calling but the people I’m connected to keep hanging up. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Mark as New; Bookmark this message; Subscribe to this message; Mute;sounds like the installer wanted to make money. One of them was Telewest. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. However the wall socket doesn’t have the correct connection for the cable. Explain what needs to be done and book an engineer visit. 0. All forum topics; Previous topic; Next topic; 2 REPLIES 2. #2. S. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. He - 5270179. Virgin Media; My Virgin Media; Shop; Help;. Step 4. The other is marked TV, & this is used for TV & Broadband. Kath_F. The Stream remote. Switched On Families. The cable could be hidden within, or behind, furniture. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free. Location. The box and cables may have been removed by the previous occupiers. Leave the "repaired" network cable disconnected for the moment. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. --Hub 3. New and used Socket Sets for sale in Victoria, British Columbia on Facebook Marketplace. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop;. 1 Mar 2016. If you are only connecting one piece of equipment, you don't need the splitter (which is marked with an insertion loss of 3. Tudor. Teki Screwfix Select. Options. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so virginmedia. The wall box may be branded with the logos of an old cable TV company (not VM). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 5 Adapter. Upon connecting however, I got flashing red lights. 29/07/15 - 16:50 #1. Back a step. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. • Using your TV remote push the Input, AV or Source button. Same thing happened, and on all the wall phone points. The wall box may be branded with the logos of an old cable TV company (not VM). I'm sorry to hear your wall socket is getting in the way. You'll have to cut the cable and seal the hole up. Sometimes there is no wall box, just a trailing cable. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Hi All I’m new here. But what I can't figure out based on the research so. . Reply. Teki, Mar 28, 2020. . My VM Router is is my office adjacent to hall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. but I believe if the system has allowed self install VM has been installed in the past . I've got 2 wall sockets that I think are likely. Getting Connected with Virgin Media is easy when you have a wall socket. Please help. Any help please?Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. The cable on the right looks like is for a Freeview TV antenna. 6 dB and should ideally have a terminator cap on the unused connection). For more information please visit:today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was - 5226711. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. Get the Hub ready by connecting the wires. Tuning in. However you might need to check what type of cable is used to connect the socket to the Virgin network. Forum TeamVM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Check out the purple envelope in the top right hand corner for a private message from me, and I'll. 0 Kudos. Or if the other end of the white cable is in a more useful. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. 1. Don’t plug the power cable into a plug socket yet. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. So yes, following many takeovers, this is now your Virgin Media connection. • Check the connection is tightly connected, it will make a 'click' noise. Virgin Media. On your installation day, your engineer will arrive in a. Posted 28th Jun 2015. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. 1 1. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. There must have been a previous installation or you would not have been offered a self install. I have the old virgin media wall socket. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Manage Your Account. Re: Old Telewest wall unit in new flat - what is it? The box on the left is an isolator box, *may* contain a splitter instead of an isolator which means the 'fm' point may actually be a general point. Explain what needs to be done and book an engineer visit. I don't longer work there. The wall box may be branded with the logos of an old cable TV company (not VM). I have also checked outside and there is no box either on my property or on my boundary wall. A Ti-Vo was installed in one of the upstairs bedrooms. The isolator has a terminator cap (marked below) fitted to the open end. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. ) on 27-01-2023 17:22. 1. Trouble shooter. VM is doing this area-by-area. Past occupiers of your property may have removed the cable and sometimes they. These enter my house via an air brick/vent very close to. 1 and not usb 2. Virgin Media Quickstart set up. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. The NTL cable termination box is outside. Hi, Same problem here. Solved: Previously, I had BT connection so I need a wall socket. on 23-12-2022 10:31. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). No idea what that entails/ how long and how. The cable on the right looks like is for a Freeview TV antenna. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. log into hub3 - 192. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. In your Stream kit you’ll find everything you need to get the Stream box up and running. You should see a welcome screen, then the Virgin Media start up screen. 32,846. With a smaller OD than standard sockets, these fit between tightly spaced fasteners. I can only find the TV socket. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Hello sophieboulter1. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. 0, TP-Link Archer C8, TP-Link TL-SG108S 8. I would get virgin to do it. Tudor. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayBefore I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. have to take these off all the time and thats what i use. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I’ve come to. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media; My Virgin Media; Shop; Help;. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Old Virgin Media box and poor signal. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The box in the attached is a virgin media box. When I proceeded to set up my Hub 3 I quickly realised that. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. 3. - All the cables for my TV, Virgin, Sky-tv are entering my property from the living room window. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. If it’s damaged or not working correctly, it could be causing your internet issues. 1 Mar 2016. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Checked every. Installing and configuring your kitNo wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. However, since theres no virgin media socket is it possible if someone who works at v. VM has to 'switch' you to do that. on 08-01-2023 20:46. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. See where this Helpful Answer was posted. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However the wall socket doesn’t have the correct connection for the cable with the hub. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Options. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure. The Virgin wall sockets just have one connector at the bottom. Back a step. 6. I've also got an old NTL phone socket so. We would like this to be re-located please into our living room on ground floor. I don't work for Virgin Media. 23/04/17 - 06:45 #6. Even if we wanted a phone, you can just connect the phone directly into the Virgin hub/router. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". The second socket is in the study and I need a wired connection here. Share. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. The two sockets on the wall on the RHS are telephone sockets. I am so sorry to hear that you seem to be missing a wall socket in the home. Very Insightful Person. We're moving in a few days with Virgin and they said we need to take the super hub 2 and Tivo box with us. Hi, I just moved to a new house and got my virgin media kit today. Very Insightful Person Options. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. . 0 Kudos Reply. Happy to pay the money for it, if it could be arranged please. Installation: Wall socket issue. Feb 22, 2022. 1 ACCEPTED SOLUTION. But the metal isolator box looks like it might be the wrong way around. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. This is designed to push over the existing screw connector the outlet has. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I just got Virgin Media kit and read all information carefully and checked - 5200805on a domestic hub you look at the values thus. Preparing for Landline changeover to fibre. Thankfully, it's very easy to tell whether your. 24 Inc Vat. The wall box may be branded with the logos of an old cable TV company (not VM). No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. Kit arrived today…no wall box so unable to install. But I have no Virgin Media Wall socket in my - 5339557. All forum topics; Previous topic; Next topic; 14 REPLIES 14. 899; 57; 138; Eeeps. sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. there is a knack to it but you will get it. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Often poor building work, or poor decorating, can see old VM connections and wall boxes covered over in splodges of paint or plaster. The black twin cable (i believe it's called shotgun) has Satellite Main and Satellite Sub "F" Type connectors going in to my Samsung Smart Hub. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. I ordered a broadband only package because it said I could self install the kit. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The engineer will bring everything needed to install your Virgin Media services on your chosen day. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I am going to cancel. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. newapollo. catia v6 user guide 2020-10-25 4/11 catia v6 user guide support dyson v6 cordless stick vacuum sv06 dyson Sep 01 2023Installing and configuring your kitMotorola MoCA 2. Quick tips on prepping for Virgin Media technician's visit. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Browse Virgin Media Virgin Media. The Virgin wall sockets just have one connector at the bottom. Source: current tech for VM :) P. Just had the Hub 3 delivered for Quickstart. ) The hub will be in here too. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. - 5400981. If you really need to take them off, just use a screwdriver to unscrew the screws. The first wall socket is in the lounge and that's where the Virgin Media hub is too. * Virgin want £99 to come around and disconnect this! I have attached 3 pictures demonstrating the socket, the outside wall and the old telewest box where the phoneline and broadband connect to, I have also highlighted the cable in green. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Which was great as that is in a better location than my master Socket was. See where this Helpful. Always assuming the cable will reach to the BT junction box of course. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hello, i registered VM broadband and scheduled to delivery on 1st September. com. Remove the connector cable. At least spell your title correctly jeezus . Re: No Virgin Media wall socket internally. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONNo virgin media wall socket. Sorry to hear of the install delay caused by the wall sockets missing.